Ackers & Company Solicitors ("we", "us") of Northenden, Manchester is the data controller for personal information collected through www.ackers-solicitors.co.uk and in the course of providing our legal services. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Information we collect
We collect the information you give us when you contact us, complete our contact or newsletter forms, book a consultation or instruct us. This may include your name, contact details, preferred appointment times, details of your matter and, where relevant to a medical negligence or personal injury claim, information about your health.
2. How we use your information
- to respond to your enquiry, arrange your free initial consultation and provide legal advice;
- to assess and fund your claim, including under a No Win No Fee agreement, and to manage billing;
- to comply with our legal and regulatory obligations, including those of the Solicitors Regulation Authority;
- to send updates you have subscribed to (you can unsubscribe at any time).
3. Sharing your information
We keep client information strictly confidential. We only share it where necessary to act for you or where required by law — for example with the courts, medical experts, insurers or the other side in your matter, interpreters, or our regulators. We never sell your personal data.
4. Security and retention
We use appropriate technical and organisational measures to protect your information against loss, misuse or unauthorised access. We keep personal data only for as long as necessary for the purposes above and to meet our legal, regulatory and insurance requirements.
5. Your rights
You have the right to access, correct or erase your personal data, to restrict or object to its processing and to data portability. To exercise these rights, please use our contact form or call 0161 533 0877. If you are unhappy with how we handle your data, you may complain to the Information Commissioner's Office at ico.org.uk.
6. Changes to this policy
Ackers & Company Solicitors may update this privacy policy from time to time. The current version will always be available on this page.